Frequently Asked Questions

Everything you need to know about your Highland beauty journey.

What is the standard shipping time for Highland orders?

We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping can take 7-14 business days.

Are Highland products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Highland products are 100% cruelty-free and formulated without any animal-derived ingredients.

What is your return policy for opened skincare items?

We want you to love your skin. If you are not satisfied with a product, you can return it within 30 days of purchase for a full refund or store credit, even if it has been lightly used.

How can I track my package after it ships?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you offer samples with every purchase?

Yes! Every Highland order includes two complimentary samples of our best-selling formulas so you can discover your next favorite product.