Returns & Exchanges
At Highland, we want you to feel confident in your skincare journey. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all beauty products.
Initiate Your Request
Log in to your account and visit the order history section to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Securely pack the unused or gently used products in their original packaging, ensuring all caps and seals are tight to prevent leaks during transit.
Ship It Back
Affix the prepaid label to your box and drop it off at any authorized carrier location; we will track the package until it reaches our warehouse.
Receive Your Refund
Once our quality team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing